Abstract
Teachers have a tremendous responsibility of ensuring their students learn and grow intellectually, socially, and emotionally. Emotional labor is a critical part of the teacher’s job that often gets overlooked. Emotional labor entails the intentional regulation of emotions in order to meet the demands of one’s job. This study determined the teachers’ emotional labor in the workplace. The exploratory design was utilized that started with qualitative phase then followed by quantitative data collection and analysis. More specifically, it aimed to explore the teachers’ emotional labor in the workplace. In the qualitative phase, there were ten (10) teachers who participated in the in-depth interview and seven (7) teachers participated in the focus group discussion. Meanwhile, the data were analyzed using the thematic analysis and exploratory factor analysis (EFA). The results show that a total of six themes that emerge that put emphasis on the dimensions of teachers’ emotional labor in the workplace. The EFA results showed six underlying dimension of teachers’ emotional labor in the workplace scale. To give the light of the study, the following conclusions are enumerated. Six emerging themes significantly emphasized on examining teachers’ emotional labor in the workplace scale includes support system, maintain work life balance, resources, positive mindset, collaborative environment and self-awareness. Results revealed from the Exploratory Factor Analysis (EFA) six underlying dimensions occur from the examining work tasks motivation scale for public school teacher such as support system, maintain work life balance, resources, positive mindset, collaborative environment and self-awareness. The Exploratory Factor Analysis results revealed that there are 66 items of questionnaire sets that are suitable for factor loadings. This means that these items are appropriate for the study's measuring tools and pass the face validity test.